Help Desk

Remote Service

Remote Service

The technical services can be provided by way of phone-call, WeChat and on-line video, remote diagnosing, etc. all of these are very high efficient and workable for most of the routine technical problems. Same as operation on-site, remote operation of the equipment during commissioning is also workable via the on-line simulation software of the touch-screen with remote linkage. Besides, with your approval, the intelligent box from Tianjin Jointelligent Technology Co., Ltd with installed application software can be equipped, so that the remote diagnosing and trouble-shooting can be realized quickly. 


HOTLINE

HOTLINE

Local customer service is also available via hotline of MK. The dedicated technical seats are appointed in order to answer any technical questions during your operation and parts-purchasing. Besides, with your approval, the intelligent box from Tianjin Jointelligent Technology Co., Ltd with installed application software can be equipped, so that the remote diagnosing and trouble-shooting can be realized quickly. 


How can we help you?

We look forward to hearing from you. In order to respond to your message more quickly, we need some information. *These are required

How can we help you?

We look forward to hearing from you. In order to respond to your message more quickly, we need some information. *These are required